AI Vendor SLA Credit Claim Tracker Generator

Claim summary

Capture rate: 42.9% | Unclaimed credits: $48,000 | At-risk credits: $28,800

Recommendation: Run urgent SLA credit recovery sprint | Governance risk score: 5 | Critical items: 2 | High items: 1

1. Credit capture - Open a weekly executive burn-down until claim backlog drops below two billing cycles. (Critical)
2. Evidence quality - Run a checklist gate to block incomplete claim packets from submission. (High)
3. Notice window exposure - Trigger urgent notice workflow and pre-approve bundled dispute submission this week. (Critical)
4. Ownership coverage - Keep owner matrix current and escalate unresolved handoffs within one cycle. (Medium)
5. Incident-to-claim throughput - Keep rolling backlog triage and close every incident with claim disposition status. (Medium)

# AI Vendor SLA Credit Claim Tracker - Primary AI Vendor

## Context
- Annual spend baseline: $900,000
- SLA scope: Mixed
- Open SLA incidents: 5
- Review cadence: Bi-weekly
- Owner coverage: Medium

## Credit snapshot
- Eligible credits: $84,000
- Claimed credits: $36,000
- Unclaimed credits: $48,000
- Credit capture rate: 42.9%
- Credits at risk (notice window): $28,800
- Governance risk score (1-5): 5
- Recommendation: Run urgent SLA credit recovery sprint

## Claim tracker
| # | Focus area | Finding | Owner | Priority | Success metric | Next action |
|---|---|---|---|---|---|---|
| 1 | Credit capture | Claimed $36,000 of $84,000 eligible credits (42.9% capture). | Procurement + Finance | Critical | Credit capture >= 90% | Open a weekly executive burn-down until claim backlog drops below two billing cycles. |
| 2 | Evidence quality | Evidence coverage is 62.0% across open claim packets. | SRE + Vendor Ops | High | Evidence coverage >= 90% | Run a checklist gate to block incomplete claim packets from submission. |
| 3 | Notice window exposure | $28,800 of unclaimed credits are at risk given 18 days before notice deadline. | Legal + Procurement | Critical | No credits expire unclaimed | Trigger urgent notice workflow and pre-approve bundled dispute submission this week. |
| 4 | Ownership coverage | Current owner coverage is medium across SLA scope mixed. | Program Management | Medium | One accountable owner per claim line | Keep owner matrix current and escalate unresolved handoffs within one cycle. |
| 5 | Incident-to-claim throughput | 5 SLA incidents are currently open against credit-eligible service levels. | Incident Command | Medium | Incident-to-claim SLA <= 5 business days | Keep rolling backlog triage and close every incident with claim disposition status. |

## 30-day execution plan
1. Freeze non-critical claim work and clear the highest-value notice-window claims within 10 business days.
2. Run daily stand-ups until at-risk credits are submitted with evidence-complete packets.
3. Escalate disputed high-value claims with legal and executive sponsor visibility.