Operations Guide
AI Incident Response Runbook Guide for AI Operations
AI incidents require structured response workflows. This guide defines a runbook format with severity classification, containment steps, and postmortem closure.
Implementation Steps
- Define severity levels: critical (immediate), high (4-hour), medium (24-hour), low (scheduled).
- Map escalation paths with owner assignment and notification triggers.
- Document containment playbooks for common AI failure modes.
- Run postmortem workflow after each incident with prevention actions.
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- Provider and model split recommendations
- Budget guardrail design by traffic stage
- KPI plan for spend, quality, and conversion