Operations Guide
AI Incident Response Playbook (2026) - Oncall Operations Guide
AI incidents require fast response: identify severity, escalate appropriately, communicate status, and resolve systematically. This playbook covers oncall procedures.
Direct answer
AI incidents require fast response: identify severity, escalate appropriately, communicate status, and resolve systematically. This playbook covers oncall procedures.
Fast path
- Severity classification: P1 (production down), P2 (degraded), P3 (minor impact), P4 (low urgency).
- Escalation triggers: P1 → immediate, P2 → within 15 min, P3 → within 1 hour.
- Communication: initial alert, status updates every 30 min for P1, resolution summary.
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Implementation Steps
- Severity classification: P1 (production down), P2 (degraded), P3 (minor impact), P4 (low urgency).
- Escalation triggers: P1 → immediate, P2 → within 15 min, P3 → within 1 hour.
- Communication: initial alert, status updates every 30 min for P1, resolution summary.
- Resolution workflow: identify root cause, implement fix, verify recovery, document lessons.
Frequently Asked Questions
What severity levels for AI incidents?
AI incident severity: P1 production down (complete outage), P2 degraded performance (partial outage or latency spike), P3 minor impact (single feature affected), P4 low urgency (non-critical bug or improvement request).
How often to communicate during AI incidents?
AI incident communication: P1 initial alert immediately, updates every 30 minutes until resolved. P2 initial alert within 15 minutes, updates hourly. P3 initial within 1 hour, updates at resolution. Document all communications.
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