Operations Guide
AI Feedback Loop Setup for AI Product Teams
Feedback loops require multi-channel capture and structured triage. This guide defines a feedback setup workflow with SLA thresholds and owner assignment.
Implementation Steps
- Configure feedback channels: quality, safety, latency, cost, behavior.
- Set triage SLA thresholds by priority: urgent (4-hr), high (24-hr), medium (48-hr).
- Assign channel owners for response and escalation handling.
- Track feedback resolution rate weekly and adjust SLA thresholds.
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- Provider and model split recommendations
- Budget guardrail design by traffic stage
- KPI plan for spend, quality, and conversion