Governance Guide
AI Churn Intervention Governance Dashboard for Operations Teams
Operations teams need a dashboard view to track churn intervention execution with save rate progress and owner accountability. This guide defines governance checkpoints for retention execution.
Implementation Steps
- Define intervention tiers by ARR exposure, engagement health, and intervention stage.
- Set one weekly dashboard review for intervention progress and blocker escalation.
- Track save rate completion, intervention coverage, and owner assignment.
- Publish monthly churn intervention report with account breakdown and retention outcomes.
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- Provider and model split recommendations
- Budget guardrail design by traffic stage
- KPI plan for spend, quality, and conversion