AI Incident Communication Plan Generator

Communication risk score: 5 | Risk tier: High | Plan mode: Crisis cadence

Critical actions: 4 | High actions: 3

# AI Incident Communication Plan - LLM production incident

## Incident context
- Severity: SEV-1
- Customer impact: Widespread
- Regulated data exposure: Possible
- Executive visibility: High
- Affected regions: 2
- Baseline update cadence: Hourly

## Communication risk summary
- Communication risk score (1-5): 5
- Risk tier: High
- Plan mode: Crisis cadence
- Critical communication actions: 4

## Communication plan table
| # | Phase | Audience | Channel | Timing | Owner | Priority | Objective |
|---|---|---|---|---|---|---|---|
| 1 | Phase 1 - Incident declaration | Internal response team | Incident bridge + Chat | Within 10 minutes | Incident Commander | Critical | Align severity, owners, and first-response actions. |
| 2 | Phase 1 - Leadership alert | Executive sponsor | Direct message + Email | Within 15 minutes | Incident Commander | High | Set business impact expectation and decision path. |
| 3 | Phase 2 - First status update | Customer-facing teams | Support channel + internal memo | Within 20 minutes | Comms Lead | Critical | Provide approved messaging and escalation script. |
| 4 | Phase 2 - External notice | Customers | Status page + Email | Within 30 minutes | Comms Lead | Critical | Publish issue acknowledgment, scope, and next update time. |
| 5 | Phase 3 - Ongoing updates | Customers + leadership | Status page + Email | Every 30 minutes until stable | Comms Lead + Incident Commander | High | Maintain trust with consistent progress updates and ETA changes. |
| 6 | Phase 4 - Resolution update | All stakeholders | Status page + Email summary | Within 30 minutes of mitigation | Comms Lead | High | Confirm recovery status and remaining risk watch items. |
| 7 | Phase 5 - Post-incident summary | Leadership + operations teams | Postmortem memo | Within 24-48 hours | Incident Commander | Medium | Share root cause, corrective actions, and prevention timeline. |
| 8 | Phase 2 - Regulatory coordination | Legal + compliance | Compliance escalation channel | Within 60 minutes | Legal + Compliance Lead | Critical | Evaluate notification obligations and preserve evidence. |

## Governance checklist
1. Switch to war-room communication mode with fixed 30-minute update windows.
2. Assign a single communications owner for every update window.
3. Keep one source-of-truth timeline shared across support, ops, and leadership.
4. Pre-approve customer-safe language before each external update cycle.
5. Archive all outbound updates for post-incident audit and learning review.
6. Run an executive checkpoint every update cycle until impact is contained.